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Track your order
Enter your DUD reference number below to check the current status of your order.
Enter your reference number
Your reference number was included in your confirmation email — it looks like DUD-0042. You can also enter a carrier tracking number if your order has been shipped.
DUD-
What do the stages mean?
Here's a guide to the different stages your order can be in:
💬
Enquiry Received
We've received your request and are preparing your quote. Expect a response within 1–2 business days (AEST).
💳
Quote Sent / Awaiting Payment
Your quote has been emailed to you. Once you approve and pay, we'll move straight to purchasing your items.
🛒
Purchasing Items
Payment confirmed — we're now purchasing your items from the Australian retailer(s).
📥
Items Received at Our Facility
Your items have arrived at our Australian address. Quality check done — preparing for international dispatch.
💵
Awaiting Shipping Payment
Your parcel is ready. We've sent you the international shipping quote — once paid, we'll dispatch immediately.
✈️
Shipped Internationally
Your parcel is on its way! Tracking details have been sent to your email.
✅
Delivered
Your order has been delivered. Enjoy your Australian goodies!
Track with a carrier
If your order has been shipped, use your carrier tracking number directly:
Can't find your order?
Email us with your reference number and we'll give you an update within 1–2 business days.